Terms of service

Last updated: 7 October 2026

1. Seller

The online shop “Rankdarbių skrynia” (rankdarbiuskrynia.com) is operated by the public institution VšĮ Bendrystės centras „Židinys“ (hereinafter – the Seller, we).

  • Company code: 304955263
  • Registered address: Smilgų g. 19, Pietarių k., Marijampolė district, Lithuania
  • Social workshop and order pickup: Vytenio g. 47, Marijampolė, Lithuania
  • Email: mdc.zidinys@gmail.com
  • Phone: +370 685 44834

2. General provisions

These terms set out the conditions for buying goods in the “Rankdarbių skrynia” shop and the rights and obligations of the buyer and the Seller. By placing an order, you confirm that you have read and agree to these terms, our Refund policy, Shipping policy and Privacy policy.

Orders may be placed by adults, by minors aged 14 or over with the consent of their parents or guardians, and by legal entities. The contract is concluded in Lithuanian; this English text is a translation.

3. Products

All our products are handmade by the team of the “Rankdarbių skrynia” social workshop. Because they are made by hand from natural materials, each item is slightly unique: dimensions, pattern placement or shade may differ slightly from the photos. Such differences are not considered defects.

Many items are one of a kind. If an ordered item is no longer available, we will let you know and offer a similar item, making one to order, or a full refund.

Personalised items (e.g. with a name) and made-to-order items are made and dispatched within 5–10 working days, unless agreed otherwise.

4. Prices

Prices are in euros (EUR) and are final. The delivery cost is added separately and shown at checkout before payment. The price valid at the time of ordering applies.

5. Orders and conclusion of the contract

Choose your items, enter your delivery details and pay for the order. We will send you an order confirmation by email – from that moment the purchase contract is concluded.

We reserve the right to cancel an order if the item is no longer available, if there was an obvious error in the price or description, or if fraud is suspected. In that case we will inform you and refund the full amount paid without delay.

6. Payment

You can pay in euros (EUR) by:

  • payment card (Visa, Mastercard, etc.), Apple Pay, Google Pay and Shop Pay – processed by Shopify Payments;
  • online banking (Lithuanian, Latvian, Estonian and Finnish banks) – processed by MakeCommerce (Maksekeskus AS Lithuanian branch);
  • bank transfer;
  • cash – when collecting your order at our workshop.

We start processing your order once payment has been received. We cannot see your bank or card details. An invoice is available on request.

7. Delivery and pickup

We deliver to LP Express, Omniva and DPD parcel lockers and by LP Express courier to your door; in Marijampolė (within 8 km of our workshop) we also deliver ourselves. You can also collect your order free of charge at our workshop at Vytenio g. 47, Marijampolė (by prior arrangement). Delivery within Lithuania is free for orders from €50; we also ship to other European Union countries. All prices and delivery times are listed in the Shipping policy.

The risk of accidental loss of or damage to the goods passes to you when you receive them. Please check the package on receipt – if you notice any damage, let us know as soon as possible and send photos if you can.

8. Right of withdrawal

Consumers may withdraw from the contract within 14 days of receiving the goods without giving a reason. The return procedure, costs and deadlines are described in the Refund policy.

This right does not apply to items made to order or personalised (e.g. with a name or to your specified dimensions or colours).

9. Product quality and complaints

We are liable for the conformity of the goods with the contract in accordance with Lithuanian law – for any lack of conformity that becomes apparent within 2 years of receiving the goods. If you have received a defective item, an item damaged in transit or the wrong item, email us at mdc.zidinys@gmail.com with your order number and photos. We will repair or replace the item free of charge or, if that is not possible, reduce the price or refund you. In such cases we cover the return costs.

10. Personal data

We process personal data as described in our Privacy policy. The shop runs on the Shopify platform.

11. Liability

The buyer is responsible for the accuracy of the details provided. The Seller is not liable for delays or losses caused by circumstances beyond its control (force majeure) or by incorrect details provided by the buyer. These terms do not limit consumer rights under the laws of the Republic of Lithuania.

12. Dispute resolution

If you have a question or complaint, please contact us first at mdc.zidinys@gmail.com – we will reply within 14 days. If a dispute cannot be resolved between us, consumers may apply to the State Consumer Rights Protection Authority of Lithuania (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt, tarnyba@vvtat.lt) or to the courts. Lithuanian law applies.

13. Final provisions

We may amend these terms; amendments take effect when published on the website. Each order is governed by the terms in force at the time it was placed.